Customer Support:

• Provides full Customer 'After-Care' and 'Help' service.
• Can be related to Support Contracts (Period, Fixed, Monetary, or manual basis)
• Automatic or manual Call activity monitoring
• Call Follow-up monitoring using Activity Notes
• Optionally copy Call and Response to Knowledge Base

Operational Functions:

Order Entry and Counter Sales
Quoting and Estimating
Job Process
Inventory Planning Process
Manufacturing Process
The Supply Process
Inventory and Warehousing
The Service / Maintenance Process
Activity Notes
Knowledge Base
Workflows
Company Standards
Job Configurator
Customer Support

Financial Functions:

Expenses and Miscellaneous Income
Cashbook
Business Activity Reporting
Company Health
Cashflow Forecasting
General Ledger
General Ledger Interface

General Features & Utilities:

General Features
Email Options
Statistics and KPIs
System Administrator

Productivity & Technology Tools:

Report Writer
Drawing Editor
Data Analysis
Mobile Phone Integration
PDA Device Integration
Other Technology